DStv incorrect currupt billing ONCE AGAIN

DStv Internet and DStv Channels viewing once again wanna ruin my viewing experience CANT they get it right when it comes to my billings I'm sure I'm NOT the only one?...I have the DSTV internet with DStv access package right now when I signed up I was told 25G day and 25G night DStv Internet right so when I run out of data I could top up up too my 25G which is my top up limit then in July I topped up with 10G right so I had15G top up balance then I was told by multiple DStv agents that I've reached my top up limit right I wasn't satisfied with them brushing me off and attempted AGAIN and multiple other DStv agents told me again DStv systems are in error and raised escalation upon escalation NOBODY called me or email me with response to my escalations right ALL this was done via their Whatsapp self service I have ALL conversations recorded that half saidb dstv is in error and the other half said some gibberish just to get me to drop the plea for help right...the out of pure frustration as I needed the data top up the last agent serviced me with an upgrade (that I didn't really wanna take up) but I agreed just to get my top up and continue my studies right ...she sent amounts what it would cost me the pro-rata amounts I was happy with that because it was round R180 and I said go ahead then I asked my TOTAL due amount end July and it WAS way less than what they say I owe now more than R1000!?... crazy figures really and I REFUSE to pay this yes my services wil just be disconnected by them they don't care because they don't care if they couldn't send written response as I asked because other times I spoke telephonically with them I had NO PROOF but thanks THIS time their Whatsapp platform actually did something good for me as I have ALL back and forth comms with their agents on WhatsApp!...my resolve as I want this messages to reach the highest of their HOD's that they TOTALLY s**** my messed up billing then I wanna start fresh with them and reimburse me with august 2023 free internet and viewing THAT would restore my confidence in DSTV as a whole ....I reiterate ONCE again that I DON'T WANT DStv to call me I want written correspondence either via WhatsApp or email *** please so I can have PROOF!...