Dstv incorrect billing

I'm very frustrated with dstv's billing, I have been having issues with them for a few months now.

The first time it happened I won the wheel of happiness package upgrade and they automatically upgraded my dstv package, I then was billed incorrectly and I called in and the problem was resolved.

This month the very same thing is happening I called dstv on on Tuesday and was informed my query will be resolved in 48 hours and it was not resolved. I called in again on the 30th of July 2021 and I'm being told they are aware of the error and this will be resolved within 24hours, I'm being given another time frame and the consultant was not sure if it will be resolved as she says there might be a delay.

I'm being billed R1357. 54 and I'm supposed to be paying 524 as I'm on dstv compact and I'm also on dstv access. I'm receiving sms's to pay the 1357.54 in order to stay contacted, why is my issue not being attended to but they were quick to bill incorrectly. Their call center department is not helpful at all. Kindly assist

Regards RP Difutso Customer number : 548730