DSTV INCORRECT ALLOCATION OF Account and failure to fix error despite numerous appeals and promises on their part to get it fixed

For years I have been trying to ask DSTV to fix the error on their part. My ID number was allocated to D Siziba by their agent. My email has been updated to my email address yet I dont understand why is my account still under D Siziba.

Reminder for payments get sent to my personal phone however all other details get sent to D SIZIBA. I submitted an affidavit twice to a walk in centre for this to get fixed and to date it still isn't fixed. When I call their service agents I keep getting sent pillar to post. This is extremely frustrating and can DSTV can they sort out this stupid mess that they created .