1 reviews | Active since Jul 2017
Dstv Inconvenience
I am honestly far from being happy with the service I got from DSTV. I bought a new decoder on the 17th of July 2020 at Pep store R649, it was only activated on the 25th of July. I Called the contact centre and spoke to a consultant that only activated my subscription and never advised that I need to pay a Prorata amount to have my services active till the 28th of August.
Today my services ce got disconnected and I'm being told that I need to pay R488.42 that'll keep my services active till the 15th of July. Which really doesn't make sense to me. Who's fault is it that They never sent me an sms or the consultant never Confirmed that I need to pay a Prorata amount.
I am extremely annoyed by the service I am getting from Multichoice. Its such an inconvenience. If it was possible I'd be rating them 0.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
I refer to our telephonic conversation.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
I did try to call you again at 18:57 PM with regard to your DStv balance.
I seem to have miscalculated your next payment.
Please be advised that the amount to pay on the 16\08\2020 is R154.85.
I apologize for the error.
Kind regards
DStv: Hello Peter Team
Best regards,
I refer to our telephonic conversation.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
I did try to call you again at 18:57 PM with regard to your DStv balance.
I seem to have miscalculated your next payment.
Please be advised that the amount to pay on the 16\08\2020 is R154.85.
I apologize for the error.
Kind regards
DStv: Hello Peter Team
Best regards,
Help us improve!
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
DStv: Hello Peter Team
Best regards,
Help us improve!
We hope your experience as our customer was improved the second time around, but we want to know for sure.
Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Kind regards
DStv: Hello Peter Team
Best regards,