1 reviews | Active since Dec 2011
DSTV inconsistent in relaying messages
DSTV disconnected services due to outstanding amount on 02 Nov 2024 yet made payment on 23 Oct 2024. I inquired to learn the premium has increased. DSTV failed to inform me about new premium increase prior April 2024. Usually received an update via email and I would update my monthly payment arrangement. DSTV claims it has informed via SMS which I have never received. DSTV discovered that my cell phone recorded on their system is incorrect. Why has DSTV decided to disconnect now in Nov very inconvenient? Why not promptly in April? Why has it waited for so long to disconnect? The consultants don't want to admit the input error (contact details)DSTV has made and cannot clarify the delay. I had asked to have the package reinstated then resume to pay the new premium on the next month but refused. I asked to cancel my account, they refused and insisted that the cancellation will be scheduled in December 2024.
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team