DSTV *********** staff refusing to process refund,

I haven't been using DStv since 2015/2016 for some obvious personal reasons, of which below represent who they actually are and not what they claim to be.

Last month, 6th of June, I went to PnP/BP garage to pay subscription into StarSat account. Unfortunately an *********** teller insisted on requesting my ID despite being told that StarSat subscription does not require ID for payment. I eventually gave her the number just to speed up the query and avoid seemingly causing a scene. She then made the payment to my DStv account despite being told that the payment isn't meant for Multichoice's Dstv. When I asked for a refund, she told me the garage doesn't process refunds and instructed me to contact Multichoice

Hour later I lodged a query with DStv via Twitter and got a speedy response from someone who signed off as VM. I was given a whole list of items required including Initials and Surname, ID copy, Bank statement,Proof of payment, Cellphone number,etc. I provided some of those items via same medium, i,e, Twitter and the rest via email. Each time I interacted with them, I got different staff member asking exactly the same thing that the previous person asked. I probably dealt with more than eight people, asking exactly same thing that I already provided. Some even so *********** that they refused to accept letter from banker proving details of my banking details and wanted banking statement, some insisted on giving them Initials and Surname despite that being on the ID provided,etc. Someone made statement as foolish as " As a cash paying customer, your payment method needs to be a debit order customer" I mean, why should I be forced to sign for debt order if I prefer paying via EFT, or retailer,etc?

It has been the whole month now and still haven't received my money,despite being told that I'd receive my money within 7 days. It really makes me wonder as to why would one even bother reconnecting Dstv account given the incompetency of the team, repetitive content which is not only poor but expensive. I want my money back, despite how small it is.

Here is a list of signoffs that I got from Twitter: VM, LS, ZAN, MKN Interactions via emails include: Precioius Ndwalaza, *****gwa Maeko. Some were only signed off as Dstv Help.

I feel very bad for some of the staff that I interacted with via email, because I rated them extremely poor. I could not pretend that I was happy with their service, but at the same time it wasn't fault of their own that they were using inefficient processes and systems from their employer, Multichoice. It cannot be that in this didgital age that 10 different people ask same things that were provided many times. Why was it made it appear as if it was impossible to trace email trail as well as Twitter trail