DSTV - *********** STAFF

I would actually prefer to give this company zero stars! I cancelled my subscription at the end of June. The agent that helped me from the callcentre did NOT cancel the contract - instead she switched it off, and 30 days later it was turned back on!!! I ignored the SMS warning of a debit order overdue, until a month later I was informed that my account would be double debited!!! I called the call center again and spoke to a very helpful lady who guaranteed me that she had rectified everything on my account, brought the balance to zero and processed the refund and I could expect the reversal within 2-3 working days....I waited 10 days, and nothing. I tried calling today - had to deal with inefficient staff - especially the 1 manager I managed to get hold of - and eventually got cut off after being on the 2nd call for the day. A different manager then called back (amazingly) but I stayed on the line for 52 minutes while he tried to rectify the issue. He then says he has sent me an email with the details, I wait on the line with him checking to ensure that the written correspondence has in fact been sent - guess what? NO EMIAL!!!! So I reluctantly take another reference number for my next fight to get back the almost R2000 that they owe me.