DH
Deon H
1 reviews | Active since Jul 2011
10 May 2020, 19:50
Dstv *********** call centres
Struggling 4 days now to ges my dstv sorted out. The call centres are filled with *********** staff. After 4days and over R400 in telephone calls my problem still remains. And they refuse to call you back.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
10 May 2020, 20:31Hi Deon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 May 2020, 20:31
Official
Hi Deon,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 May 2020, 21:55Hi Deon,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated your technical problem to our Xtra View team for a call back. In the mean time we have linked your 3rd point decoders on the Xtra View set up.
A*** - *** Primary decoder
P*** - *** Secondary decoder
P*** - *** Third decoder
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated your technical problem to our Xtra View team for a call back. In the mean time we have linked your 3rd point decoders on the Xtra View set up.
A*** - *** Primary decoder
P*** - *** Secondary decoder
P*** - *** Third decoder
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply10 May 2020, 21:55
Official
Hi Deon,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated your technical problem to our Xtra View team for a call back. In the mean time we have linked your 3rd point decoders on the Xtra View set up.
A*** - *** Primary decoder
P*** - *** Secondary decoder
P*** - *** Third decoder
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We have escalated your technical problem to our Xtra View team for a call back. In the mean time we have linked your 3rd point decoders on the Xtra View set up.
A*** - *** Primary decoder
P*** - *** Secondary decoder
P*** - *** Third decoder
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DH
Deon H's updateReviewer Update
10 May 2020, 21:57Thank you, but my pvr function on the 2 extra view decoders are still not working. You can call me on ***
DH
Deon H's update10 May 2020, 21:57
Reviewer Update
Thank you, but my pvr function on the 2 extra view decoders are still not working. You can call me on ***
DH
Deon H's updateReviewer Update
10 May 2020, 22:09I also do not have the catch up function on the second or third decoder. It was fully working this morning before the service agent fiddled with the settings.
DH
Deon H's update10 May 2020, 22:09
Reviewer Update
I also do not have the catch up function on the second or third decoder. It was fully working this morning before the service agent fiddled with the settings.
DH
Deon H's updateReviewer Update
11 May 2020, 16:54Yet another day later and still my problem remains. No contact from dstv / multichoice and no remedy yo the situation.
DH
Deon H's update11 May 2020, 16:54
Reviewer Update
Yet another day later and still my problem remains. No contact from dstv / multichoice and no remedy yo the situation.
DH
Deon H's updateReviewer Update
11 May 2020, 17:23At last my problem is sorted out. Took me to call the call cetre yet again, but at last I got hold of someone that knew what they were doing.
DH
Deon H's update11 May 2020, 17:23
Reviewer Update
At last my problem is sorted out. Took me to call the call cetre yet again, but at last I got hold of someone that knew what they were doing.