DSTV *********** BUNCH OF PEOPLE

DSTV are a *********** bunch of *****. Approximately a month ago i tried to down grade my package via the dstv app, but there was a system error. NOT MY FAULT. The next morning i called the call center and spoke to an agent who said that the system is down and advised me to change my billing date to allow them time to rectify the error. I was told that this would be escalated to the finance department who would call me to clear the arrears amount as it was NOT MY FAULT BUT DSTV'S. I made payments to view a lower package. Almost a month has passed and guess what finance has not called, neither has the arrears been cleared BUT my DSTV has been cut. I've been promised on numerous occasions my different agents that the matter will be resolved and my package would be down graded as per my request BUT guess what NOTHING has been done. I was advised again to change my billing date, and lets not forget all the airtime this has cost me. i have around 6 reference numbers for every call. Just had a 40 minute call now and still the same promises. i am sitting with a blank tv because of DSTV who are *********** and cannot fix a simple issue which is their fault.