1 reviews | Active since May 2022
DSTV *********** AT ABIDING BY A LEGAL CONTRACT
I have a 24 month locked contract with DSTV for R899, which debit orders started on the 8 March 2022. On the 8 March, 8 April, 8 May the amount of R899 was correctly drawn off my account. In the month of May they have communicated the following amounts due for the payment due month of 8 June: R939 R949 R881.90 R889 R7.90 R896.09 For 8 July This is totally unacceptable. The amount that they drew for 8 June debit order was R881.91, which is none of the above. I will be making an EFT payment of R17.09 to make up the shortfall of the June amount. As they have not abided by the terms of a legal contract I am stopping payment on their debit order and I shall pay R899 timeously before the due date of the 8th of each month by means of an EFT ( as I did for 20+ years before this contract started). I refuse to have this lawless abuse of my finances or my legal agreement with them. I was sent a document confirming my contract details on a Multichoice letterhead, but even that was wrong as it had the amount due on the contract as R889. When I communicated to them that it was not R889, but R899 I then received a further email on the 19th May with my customer number and the correct amount of R899. However it was meaningless as the amount drawn on 8th June was R881.91!!!!! This incompetence and failure by a multinational company to abide by a legal contract shows an abysmal lack of both integrity and skill. In addition to this review I will be reporting this fiasco to The Financial Services Ombudsman to be reviewed and to the Human Rights Council for Failure of Fair Practice.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
