1 reviews | Active since Jan 2017
DSTV- *********** AND SHAMEFULL
<p>On Thursday 26th i wrote on hellopeter complainig about DSTV Multichoice and it's service. After signing a contract on the R999 pricelock on the 17th of December 2016, and still not having received it by the 26th of January 2017 (after emails and calls), i wrote on hellopeter.</p> <p>i was amazed at the responce time from DSTV Multichoice! 2mins and I ghot call from them, from a guy called Andile.</p> <p>He appologized and promised that i would receive the latest DSTV unit the next day, Friday. I said I was sceptical after not having receivced it for more than 6 weeks after the initially promised due date. Andile then said that at worst, I will definitelly receive it the following Monday, 30th of January.</p> <p>GUESS WHAT?</p> <p>NO DELIVERY!!!</p> <p>Surprised?</p> <p>I'm not. DSTV is quick to promise the world, and even quicker to take your money, which I found out when they debited my account for over R1300 (even though i never received the unit, nor obviously watched 1 minuit of their programs)!</p> <p>Andile immediately blamed the incident on their courrier company, and when i asked how is it possible that Multichoice could debit my account, without me having received the unit, he again blamed their courrier company, saying that obviously the courrier company signed the unit off as delivered. Not Multichice's fault.</p> <p>As i previously said, they are too big, and don;t need, nor want more clients. Obviously.</p> <p>I doubt this is an isolated incident, and I dread to know how many other people are in the same situation.</p> <p>I promised my 4 kids we would have DSTV before Christmas, but i failed to mention which year.</p> <p>As far as I am concerned, DSTV can keep their unit, and I will now look at Netflix and other options.</p> <p>Rob</p>
Dear Robert
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Dear Robert
We acknowledge receiving your query. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Good day Robert
Please accept our sincere apology for your inconvenience.
We understand your frustration which causes you to come back with the same problem. Our Price Lock team will contact you urgently to provide assistance.
Thank you for taking the time and bring your concern to our attention.
Kind regards
Dinah
Good day Robert
Please accept our sincere apology for your inconvenience.
We understand your frustration which causes you to come back with the same problem. Our Price Lock team will contact you urgently to provide assistance.
Thank you for taking the time and bring your concern to our attention.
Kind regards
Dinah
Dear Robert
We have been in touch with our Price Lock team, outlining your experience and the challenges that you have shared with us. Please note that you will receive a call from Andile’s manager (Mr Mathonsi) by 5pm this afternoon as requested.
Further to this, we will monitor your query closely and ensure that we reach a resolution.
Kind regards
Dinah
Dear Robert
We have been in touch with our Price Lock team, outlining your experience and the challenges that you have shared with us. Please note that you will receive a call from Andile’s manager (Mr Mathonsi) by 5pm this afternoon as requested.
Further to this, we will monitor your query closely and ensure that we reach a resolution.
Kind regards
Dinah
Good day Robert
We could not get hold of you to discuss your query telephonically.
Previously we promised to follow up with you till the matter is resolved.
Your feedback is important to us, please do contact us should you have any concerns.
Kind regards
Dinah
Good day Robert
We could not get hold of you to discuss your query telephonically.
Previously we promised to follow up with you till the matter is resolved.
Your feedback is important to us, please do contact us should you have any concerns.
Kind regards
Dinah
Good day Robert
Reference is made to our telephonic discussion.
We're glad to hear that the decoder has been installed and you can now access your DStv service.
If you have any queries, please do not hesitate to contact us.
Kind regards
Dinah
Good day Robert
Reference is made to our telephonic discussion.
We're glad to hear that the decoder has been installed and you can now access your DStv service.
If you have any queries, please do not hesitate to contact us.
Kind regards
Dinah
