BM
Bongani M

1 reviews | Active since Mar 2014

11 Mar 2015, 07:31

Dstv *********** AGAIN

My payment date is the 28th of each month, I paid on the 28th of February the full outstanding amount via eft then I email the proof of payment but I got disconnected, I called the call centre and they saw the reflected payment I made and reconnect me, I got disconnected again the very same day, and it went on everyday from the beginning of March till today, I spend R10 airtime every single day to get reconnected, only to be disconnected again that very same day, even though I've paid my due balance in full and my account shows a credit Balance, no one at the call centre is able to assist me, including the supervisors, this is extremely frustrating, I want to be compensated for my constant loss and inconvenience

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Mar 2015, 19:24
Official
Hello bongz99,

Our records show you have been reconnected.

We sincerely apologise for the delay with the resolution of your query and any inconvenience caused.

Your service has been reconnected and we have corrected your account to ensure that your payments are allocated automatically. You will not be disconnected.

Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Warm Regards

Kristel

Best regards,