Dstv ***********

I just Called Dstv for multiple times trying to get assistance, we paid at a garage, the customer care agent we spoke to is Renier he advised us the supervisor says we must resend the receipt after paying long ago, the Dstv is off now we paid, we sent them the receipt as a picture they say we must convert it into a PDF how do we do that? He told us the supervisor is too far from him to help him or us... How *********** this people are they are a inbound call centre and they can't call us back they waste time instead of assisting us and they can't call us back... It's not right.