MM
Mzwakhile M
1 reviews | Active since Sept 2015
22 Jul 2018, 09:18
DSTV ***********
DSTV staff including its supervisors dont know their terms and conditions and when they were changed.
I spoke to the supervisor, that i once cancelled the subscription during the month and i was allowed to do so, now im not allowed to do so. I asked him why, he said its the term and conditions. I asked when did they change, he said they have been like that since borth of dstv. I asked him to find out why i was able to cancel during the month before yet the terms and conditions have been there for ever. Till today no call back as promissed. DSTV is *********** and charges high for repetitions and the staff is not trained to answer questions from customers. The supervisors says they have been like that and they never changed. I need answeres to this. Netflix is the way to go.
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Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Jul 2018, 10:16Dear Mzwakhile
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Jul 2018, 10:16
Official
Dear Mzwakhile
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Jul 2018, 14:30Good day Mzwakhile
Thank you for contacting us.
Furthermore, I apologise that you were not called back as promised.
Please understand that your DStv service is offered on a month-to-month contract. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and disconnections can only happen once a month. This is on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade/disconnect at the customer’s request any time of the month. This was concession on our part as our system couldn't facilitate it.
Now, it is important to ensure that account holders adhere to the month to month billing rules.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply22 Jul 2018, 14:30
Official
Good day Mzwakhile
Thank you for contacting us.
Furthermore, I apologise that you were not called back as promised.
Please understand that your DStv service is offered on a month-to-month contract. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades and disconnections can only happen once a month. This is on the day your next subscription payment is due.
In the past we allowed changes to your package, downgrade/disconnect at the customer’s request any time of the month. This was concession on our part as our system couldn't facilitate it.
Now, it is important to ensure that account holders adhere to the month to month billing rules.
Kind regards
Dinah
Best regards,
MM
Mzwakhile M's updateReviewer Update
22 Jul 2018, 15:26You should teach your supervisors this.
MM
Mzwakhile M's update22 Jul 2018, 15:26
Reviewer Update
You should teach your supervisors this.