JP
Jakobus P
1 reviews | Active since Feb 2013
12 Jun 2018, 13:22
DStv ***********
My wife and my self have sent proof of payment to DStv last week that we have paid R475.00 to them at Checkers on 01/06/2018 at 19:29. Today my wife has been called by them and said there is another R475.00 outstanding for February 2018 due to the debit order that was returned. Now We want to know where they got the banking details to debit as we have always and still do pay it at Checker Money Market tills. Why only advise us of this now??? Bad service as no one knows what is going on there and we must just pay.... We want this sorted and resolved today. My wife can be called at ********** 370 or my self at ********** 466.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Jun 2018, 14:27Dear Jakobus Abraham,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Jun 2018, 14:27
Official
Dear Jakobus Abraham,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Jun 2018, 10:40Dear Jakobus Abraham,
Our records indicate the amount of R370.00 paid on the 01.02.2018 was duplicated on the account. In essence we only received one payment and not two. However, this reflected as a credit on the account. Instead of receiving the full payment on the 31.03.2018 we only received the payment of R175.00 short paying the account.
Our financial audit team did detect this on the account and the reversal was done on the 12.06.2018 for the extra R370.00 that was duplicated. To reconnect there will be a balance due.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Jun 2018, 10:40
Official
Dear Jakobus Abraham,
Our records indicate the amount of R370.00 paid on the 01.02.2018 was duplicated on the account. In essence we only received one payment and not two. However, this reflected as a credit on the account. Instead of receiving the full payment on the 31.03.2018 we only received the payment of R175.00 short paying the account.
Our financial audit team did detect this on the account and the reversal was done on the 12.06.2018 for the extra R370.00 that was duplicated. To reconnect there will be a balance due.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team
Best regards,