DSTV ***********!!!
<p>I subscribe to DSTV Price Lock on 27 February 2017 and from that day it has just been problems after problems with my account. I paid an amount of R1052.22 for 27 February 2017 - 27 March 2017, on the 27th of March 2017 I noticed that only an amount of R149,00 was deducted from my bank account, so I phoned DSTV and asked why the full amount of R949,00 wasn't deducted. The DSTV consultant advised me that I was not to worry, my account was 100% up to date and that the amount of R984,00 will only be deducted on 27th of April 2017 which is correct for my Price Lock (R949) and Box Office Rental (R35). Now today I logged in to my account to see an amount of R1723,20 due on my account, so I phoned DSTV and the consultant confirmed that this is the amount that will be debited from my bank account on 27th of April. So DSTV I don't know who you think is going to pay this amount of R1723.20, but I will NOT pay this amount, because of your incompetence. I will only pay R984,00, which I was told on the 27th of March by your consultant - Call Ref: ********** 4da****0. I urge DSTV to call me ASAP to sort this out!!!!!!</p>
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
25 Apr 2017, 09:48Dear Eric
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply25 Apr 2017, 09:48
Official
Dear Eric
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Apr 2017, 19:07Dear Eric
We have forwarded your query to the PriceLock team. They will be in touch within the next 24hrs.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply25 Apr 2017, 19:07
Official
Dear Eric
We have forwarded your query to the PriceLock team. They will be in touch within the next 24hrs.
Regards
Elna
Best regards,
's updateReviewer Update
27 Apr 2017, 07:04Dear MultiChoice
It has now been longer than 24 hours and your PriceLock team still haven't contacted me? This is not acceptable as I told you, this is an urgent matter.
's update27 Apr 2017, 07:04
Reviewer Update
Dear MultiChoice
It has now been longer than 24 hours and your PriceLock team still haven't contacted me? This is not acceptable as I told you, this is an urgent matter.
's updateReviewer Update
29 Apr 2017, 08:47Dear MultiChoice
It has now been 5 days since my first complaint on HelloPeter and I still haven't heard anything from you. I haven't been contacted by anyone and the amount as stated on my complaint was deducted from my bank account and I am very unhappy. If I do not hear from you within the next 4 days I will be left with no other options and I will turn to a legal representative for assistance and MultiChoice will be liable for the legal fees.
's update29 Apr 2017, 08:47
Reviewer Update
Dear MultiChoice
It has now been 5 days since my first complaint on HelloPeter and I still haven't heard anything from you. I haven't been contacted by anyone and the amount as stated on my complaint was deducted from my bank account and I am very unhappy. If I do not hear from you within the next 4 days I will be left with no other options and I will turn to a legal representative for assistance and MultiChoice will be liable for the legal fees.
DStv (MultiChoice)'s replyOfficial
29 Apr 2017, 13:40Good day Eric
Thank you for bringing this matter to our attention, we sincerely apologise for the delay.
We have sent a follow up request to the PriceLock team. Please expect a call from them on Tuesday.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply29 Apr 2017, 13:40
Official
Good day Eric
Thank you for bringing this matter to our attention, we sincerely apologise for the delay.
We have sent a follow up request to the PriceLock team. Please expect a call from them on Tuesday.
Regards
Elna
Best regards,
's updateReviewer Update
03 May 2017, 12:06Dear MultiChoice
Your PriceLock department phoned me yesterday and I told the consultant what happend and the consultant told me that she would listen to my call reference which I supp**** and speak with her supervisor and then she would phone me back. It is now 24 hours later and I haven't heard anything from her yet. I just received a SMS saying that I have to make the payment or I will be disconnected, but I am still trying to sort this error from your side out, but you are making it impossible as I have to wait for the PriceLock team to phone me back. Can someone now please phone me and sort this out as it has been 9days??? I will be very unhappy if I am disconnected, because I am waiting for your PriceLock team to get back to me!!!
's update03 May 2017, 12:06
Reviewer Update
Dear MultiChoice
Your PriceLock department phoned me yesterday and I told the consultant what happend and the consultant told me that she would listen to my call reference which I supp**** and speak with her supervisor and then she would phone me back. It is now 24 hours later and I haven't heard anything from her yet. I just received a SMS saying that I have to make the payment or I will be disconnected, but I am still trying to sort this error from your side out, but you are making it impossible as I have to wait for the PriceLock team to phone me back. Can someone now please phone me and sort this out as it has been 9days??? I will be very unhappy if I am disconnected, because I am waiting for your PriceLock team to get back to me!!!
DStv (MultiChoice)'s replyOfficial
03 May 2017, 17:31Good day Eric
We have again sent a follow up request to the PriceLock team. They will be in touch within the next 24hrs.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply03 May 2017, 17:31
Official
Good day Eric
We have again sent a follow up request to the PriceLock team. They will be in touch within the next 24hrs.
Regards
Elna
Best regards,