DSTV Incompetency or *****? Anyway they dont care!

I want to find out where I can lay a formal complaint against DSTV, as this is not the first time Im experiencing problems with them regarding money I paid to them. Now I wont be able to get my money back. Their staff are either *********** or they are ******** me and many other clients. On 03June2020, I logged into my DSTV online internet profile, selected "Get DSTV" link and bought the DSTV Explora for R799 as advertised, through PAY U payment option using my card. Estimated delivery date indicated was for 6June2020. After payment was successful, I almost immediately received an email from DSTV Online Store (***) confirming my order. On the same day I received other emails with MCSA order confirmations and MCSA invoice confirmations from *** and *** respectively. However, after hearing nothing whatsoever regarding my order, I started contacting them. I phoned on the dot courier, but they could not find any parcel on their system with the order and information I have on hand, as they need a tracking ID that was never provided to me. I then started contacting Multichoice, starting with the contact details on the invoice but the number continue to cut out after two rings. I made numerous calls to the call centres starting with the 011 and 021 numbers, but they cannot give me any information regarding my order or money, or some provided me with numbers where I reached some more *********** people within their company who say the cannot help without the decoder serial number or a tracking number. I mean where must I get these details? I bought the product from them, so they must have it and actually should be able to provide it to me. I even made use of the DSTV online chat portals to try and get some information, but to no success. Now up until today I did not receive any information after the matter was apparently escalated by some of the consultants on the day I contacted them. I am very frustrated as I am now staring loosing the product I bought or my money, after I sent these people all the documents I received from the re the order, but they cannot trace the transaction. I think the monopoly that DSTV has in Pay tv industry is making them not giving a f**** about how they treat custemors. I need some help to lodge a complaint, please!