SM
Sarah M
1 reviews | Active since Sept 2015
01 Apr 2022, 18:54
DSTV incompetency!!!
South Africa - DSTV is here charging me for not using their month to month subscription. We have DSTV subscription and we understand that it is not a contract, but rather a month to month service. Meaning you can use the service only on months you desire to - a clear definition of month to month subscription that they don’t seem to understand but offers it. Over and about what I said before, DSTV terminates services when there is no payment from customers yet we find our selves with
1. A huge bill from DSTV
2. Harassment calls from debt collectors - demanding we pay the bill. This was a huge shock as well as we were not informed by DSTV before they handed the account to the collectors
This is the most hilarious situation I have ever found myself in as far as service providers are concerned. The most *********** service provider ever.
They do not explain what the charges are for, they tell me it’s “running charges” - what running charges when the service is terminated?
You charging me for not using your product? How desperate?
Now I understand why people are leaving this service provider 🚮
Helpful (0)
Replies (7)0
Replies (7)SM
Sarah M's updateReviewer Update
01 Apr 2022, 22:41I refuse to be bul**** - I know my rights as a consumer. Our account with DSTV was open with a hope that we will one day return and use it but after this scandal unknowingly being charged for being dormant . I want my details to be removed from your database, I wish not to engage with desperate service providers who are angered for loosing customers. That is just pure *****ed.
I need a deeper explanation on why I have “running charges” - on a prepaid account.
AND A VERY GOOD ONE - WHY A PREPAID ACCOUNT IS HANDED TO DEBT COLLECTORS AND WITHOUT PRIOR NOTIFICATION LIKE
“Dear customer
Your charges are “running” but we don’t know what it is they are running from, perhaps you could help us understand - and also explain to us why our prepaid product has a bill that is running without your knowledge
Regards
DShTV”
I need a deeper explanation on why I have “running charges” - on a prepaid account.
AND A VERY GOOD ONE - WHY A PREPAID ACCOUNT IS HANDED TO DEBT COLLECTORS AND WITHOUT PRIOR NOTIFICATION LIKE
“Dear customer
Your charges are “running” but we don’t know what it is they are running from, perhaps you could help us understand - and also explain to us why our prepaid product has a bill that is running without your knowledge
Regards
DShTV”
SM
Sarah M's update01 Apr 2022, 22:41
Reviewer Update
I refuse to be bul**** - I know my rights as a consumer. Our account with DSTV was open with a hope that we will one day return and use it but after this scandal unknowingly being charged for being dormant . I want my details to be removed from your database, I wish not to engage with desperate service providers who are angered for loosing customers. That is just pure *****ed.
I need a deeper explanation on why I have “running charges” - on a prepaid account.
AND A VERY GOOD ONE - WHY A PREPAID ACCOUNT IS HANDED TO DEBT COLLECTORS AND WITHOUT PRIOR NOTIFICATION LIKE
“Dear customer
Your charges are “running” but we don’t know what it is they are running from, perhaps you could help us understand - and also explain to us why our prepaid product has a bill that is running without your knowledge
Regards
DShTV”
I need a deeper explanation on why I have “running charges” - on a prepaid account.
AND A VERY GOOD ONE - WHY A PREPAID ACCOUNT IS HANDED TO DEBT COLLECTORS AND WITHOUT PRIOR NOTIFICATION LIKE
“Dear customer
Your charges are “running” but we don’t know what it is they are running from, perhaps you could help us understand - and also explain to us why our prepaid product has a bill that is running without your knowledge
Regards
DShTV”
SM
Sarah M's updateReviewer Update
01 Apr 2022, 22:47Because it seems you are clueless about your own business and business processes
SM
Sarah M's update01 Apr 2022, 22:47
Reviewer Update
Because it seems you are clueless about your own business and business processes
SM
Sarah M's updateReviewer Update
02 Apr 2022, 18:01You are not making sense, you disconnected the services due to none-payment sure, but there is an outstanding of R273 - are you even listening to your self. None of this holds water - until you give an explanation that holds water there shall be no payment. The only explanation that will hold water is if your product was a contract not a prepaid.
SM
Sarah M's update02 Apr 2022, 18:01
Reviewer Update
You are not making sense, you disconnected the services due to none-payment sure, but there is an outstanding of R273 - are you even listening to your self. None of this holds water - until you give an explanation that holds water there shall be no payment. The only explanation that will hold water is if your product was a contract not a prepaid.
SM
Sarah M's updateReviewer Update
02 Apr 2022, 18:04The debt collectors that called me on *** number provided by DSTV but DSTV still failed to notify us before handing over the very same account on the very same number above. This is pathetic! I refuse to be bul****! We do not owe you anything. Finish!!!
SM
Sarah M's update02 Apr 2022, 18:04
Reviewer Update
The debt collectors that called me on *** number provided by DSTV but DSTV still failed to notify us before handing over the very same account on the very same number above. This is pathetic! I refuse to be bul****! We do not owe you anything. Finish!!!
SM
Sarah M's updateReviewer Update
02 Apr 2022, 18:11The only time you should expect any payment from us is if we wish to reconnect our services, which is never.
SM
Sarah M's update02 Apr 2022, 18:11
Reviewer Update
The only time you should expect any payment from us is if we wish to reconnect our services, which is never.
SM
Sarah M's updateReviewer Update
02 Apr 2022, 18:14Take me to court if you so wish, we shall settle these:
1. An account that is handed over to debt collectors without prior notice - client abuse.
2. An attempt to ****** funds from clients making them pay for what you define as GRACE PERIOD - another abuse.
3. Running a prepaid service as though it is contractual - deceptive service.
1. An account that is handed over to debt collectors without prior notice - client abuse.
2. An attempt to ****** funds from clients making them pay for what you define as GRACE PERIOD - another abuse.
3. Running a prepaid service as though it is contractual - deceptive service.
SM
Sarah M's update02 Apr 2022, 18:14
Reviewer Update
Take me to court if you so wish, we shall settle these:
1. An account that is handed over to debt collectors without prior notice - client abuse.
2. An attempt to ****** funds from clients making them pay for what you define as GRACE PERIOD - another abuse.
3. Running a prepaid service as though it is contractual - deceptive service.
1. An account that is handed over to debt collectors without prior notice - client abuse.
2. An attempt to ****** funds from clients making them pay for what you define as GRACE PERIOD - another abuse.
3. Running a prepaid service as though it is contractual - deceptive service.
SM
Sarah M's updateReviewer Update
03 Apr 2022, 07:49HELL SHALL BREAK LOSE if my score is affected because of your incompetency. I DO NOT HAVE A CREDIT PRODUCT WITH YOU, and you are yet to face the wrath if you are going to impact my CREDIT SCORE because of a PREPAID PRODUCT. You have failed to follow even the right process for this which clearly shows how *****ed you all are!
I shall pay you no penny. Especially for the fact that you handed my DSTV account to debt collectors without prior notification. A VERY UNFAIR TREATMENT.
I shall pay you no penny. Especially for the fact that you handed my DSTV account to debt collectors without prior notification. A VERY UNFAIR TREATMENT.
SM
Sarah M's update03 Apr 2022, 07:49
Reviewer Update
HELL SHALL BREAK LOSE if my score is affected because of your incompetency. I DO NOT HAVE A CREDIT PRODUCT WITH YOU, and you are yet to face the wrath if you are going to impact my CREDIT SCORE because of a PREPAID PRODUCT. You have failed to follow even the right process for this which clearly shows how *****ed you all are!
I shall pay you no penny. Especially for the fact that you handed my DSTV account to debt collectors without prior notification. A VERY UNFAIR TREATMENT.
I shall pay you no penny. Especially for the fact that you handed my DSTV account to debt collectors without prior notification. A VERY UNFAIR TREATMENT.