DSTV incompetency

I'm so frustrated right now with the service received since yesterday. We've disconnected our full premium package with DStv in 2023 and decided to reconnect it yesterday. Firstly opting for the stream package and paid what we had to "before we could be activated". Which I did. Over R500 later. In less than 24 hours we decided the stream is buffering roo much and called in again to opt for the premium package. Again had to pay another R300+ which we did. Since then we've been sent from pillar to post with every consultant giving different options of the "problems" we're facing to connect. Still no extra view but it's paid for. Paid for showmax and have to activate within 7 days but we still have no connection so we can't activate showmax. One consultant even told us to contact our installer... Seriously but it's supposed to be a RECONNECTION. Over R300 airtime later, we're told call back in the morning cos the system is not functioning. And THEY DONT CONSIDER TO CALL YOU BACK. What the heck do I do! This is why DSTV is losing customers because their consultants aren't clued up. I'm hoping to get proper help in the morning cos I'm at my wit's end.