RL
Rankwe L
1 reviews | Active since Jan 2021
04 Oct 2022, 10:05
Dstv incompetency
Dear Hello Peter
I think I've come to a point where I'm enough of this issue having to complain about dstv and empty promises, I can't be spending so much efforts and monies every month for what I'm not subscribed for and asking them to cancel Netflix for 3months.
Im sitting here surprised that I must pay 870 where as I spoke to them after reporting them to you about paying for what im not in agreement with, can you please help me out here
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
04 Oct 2022, 10:07Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Oct 2022, 10:07
Official
Hi Lerato,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
RL
Rankwe L's updateReviewer Update
04 Oct 2022, 12:23How much longer am I going to wait before you disconnect my services, because of your incompetency and lack of urgency to this on going problem, remember I spoke with you /agent with regards to this and I was told I'll be paying a difference of what I had already been charged estimate of R130, now wen i request for my bill its R870... I need this sorted out and after that u unsubscribe me, I want nothing to do with you anymore its not the end of the world
RL
Rankwe L's update04 Oct 2022, 12:23
Reviewer Update
How much longer am I going to wait before you disconnect my services, because of your incompetency and lack of urgency to this on going problem, remember I spoke with you /agent with regards to this and I was told I'll be paying a difference of what I had already been charged estimate of R130, now wen i request for my bill its R870... I need this sorted out and after that u unsubscribe me, I want nothing to do with you anymore its not the end of the world
RL
Rankwe L's updateReviewer Update
04 Oct 2022, 19:19But why do you promise to cancel the damn thing, for every concern I post on my reviews you constantly say I will be sorted, secondly I do not sit on my fone when Im at work,you should reply with a specific time that you will be calling,not just randomly... That is very inconsiderate of you... your agent said to me that you will be canceling this thing,and that I will be paying pro-rata for about R130 and for the past 3 months you have been making such promises on your replies and today you are bold to send private replies so that you are not bound to the promises of this issue and other viewers can't see, what the hell do you think I am.... You are quick to disconnect but drag you damn service to charge me for Netflix.... If you say that u cannot cancel the subscription, then why do you have the odesity to charge me for it.... Come on... Just cancel my deal with you, with immediate effect I no longer have interest in your services
RL
Rankwe L's update04 Oct 2022, 19:19
Reviewer Update
But why do you promise to cancel the damn thing, for every concern I post on my reviews you constantly say I will be sorted, secondly I do not sit on my fone when Im at work,you should reply with a specific time that you will be calling,not just randomly... That is very inconsiderate of you... your agent said to me that you will be canceling this thing,and that I will be paying pro-rata for about R130 and for the past 3 months you have been making such promises on your replies and today you are bold to send private replies so that you are not bound to the promises of this issue and other viewers can't see, what the hell do you think I am.... You are quick to disconnect but drag you damn service to charge me for Netflix.... If you say that u cannot cancel the subscription, then why do you have the odesity to charge me for it.... Come on... Just cancel my deal with you, with immediate effect I no longer have interest in your services
RL
Rankwe L's updateReviewer Update
04 Oct 2022, 19:25JUST GIVE ME A WAY FORWARD AS YOU HAVE PROMISED AND COMMITTED TO SORTING THIS OUT AS PER YOUR LAST CALL, ITS NOT LIKE YOU HAD NO OTHER TIME TO CALL ME BACK.... SORT YOUR ISSUES OUT AND STOP LYING UNNECESSARILY, IF YOU HAD GIVEN PROPER ADVICE AS TO HOW I CAN BE HELPED NONE OF THIS DIALOGS WOULD BE EXCHANGED.
YOU ARE ONLY TELLING ME NOW THAT YOU ARE THE THIRD PARTY BECAUSE OF YOUR INCOMPETENCY
YOU ARE ONLY TELLING ME NOW THAT YOU ARE THE THIRD PARTY BECAUSE OF YOUR INCOMPETENCY
RL
Rankwe L's update04 Oct 2022, 19:25
Reviewer Update
JUST GIVE ME A WAY FORWARD AS YOU HAVE PROMISED AND COMMITTED TO SORTING THIS OUT AS PER YOUR LAST CALL, ITS NOT LIKE YOU HAD NO OTHER TIME TO CALL ME BACK.... SORT YOUR ISSUES OUT AND STOP LYING UNNECESSARILY, IF YOU HAD GIVEN PROPER ADVICE AS TO HOW I CAN BE HELPED NONE OF THIS DIALOGS WOULD BE EXCHANGED.
YOU ARE ONLY TELLING ME NOW THAT YOU ARE THE THIRD PARTY BECAUSE OF YOUR INCOMPETENCY
YOU ARE ONLY TELLING ME NOW THAT YOU ARE THE THIRD PARTY BECAUSE OF YOUR INCOMPETENCY
RL
Rankwe L's updateReviewer Update
04 Oct 2022, 19:35DStv (MultiChoice)'s reply:
04 Oct 2022, 18:09
Hi Lerato,
Kindly note that we tried contacting you on your mobile number 0832****26 with a *** and could not get hold of you, please note that we can't cancel Netflix on your behalf it is a self-service subscription and Dstv is just 3rd party payment method, you need to go to Netflix to cancel it (go to netflix.com/account).
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Private Reply
This is what you do not want to be seen, i have no desire for playing closed cards, tomorrow when you call me and you can always use a consistent number, you will be only discussing discontinuation of our relationship and that is it.... I will not be paying that R870, but I will be paying for the pro-rata of R130 discussed on the phone last month on ***, ***, ***, I am so livid right now that I chose my peace of mind over this nonsense, you have the recording for every client you converse with.
04 Oct 2022, 18:09
Hi Lerato,
Kindly note that we tried contacting you on your mobile number 0832****26 with a *** and could not get hold of you, please note that we can't cancel Netflix on your behalf it is a self-service subscription and Dstv is just 3rd party payment method, you need to go to Netflix to cancel it (go to netflix.com/account).
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Private Reply
This is what you do not want to be seen, i have no desire for playing closed cards, tomorrow when you call me and you can always use a consistent number, you will be only discussing discontinuation of our relationship and that is it.... I will not be paying that R870, but I will be paying for the pro-rata of R130 discussed on the phone last month on ***, ***, ***, I am so livid right now that I chose my peace of mind over this nonsense, you have the recording for every client you converse with.
RL
Rankwe L's update04 Oct 2022, 19:35
Reviewer Update
DStv (MultiChoice)'s reply:
04 Oct 2022, 18:09
Hi Lerato,
Kindly note that we tried contacting you on your mobile number 0832****26 with a *** and could not get hold of you, please note that we can't cancel Netflix on your behalf it is a self-service subscription and Dstv is just 3rd party payment method, you need to go to Netflix to cancel it (go to netflix.com/account).
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Private Reply
This is what you do not want to be seen, i have no desire for playing closed cards, tomorrow when you call me and you can always use a consistent number, you will be only discussing discontinuation of our relationship and that is it.... I will not be paying that R870, but I will be paying for the pro-rata of R130 discussed on the phone last month on ***, ***, ***, I am so livid right now that I chose my peace of mind over this nonsense, you have the recording for every client you converse with.
04 Oct 2022, 18:09
Hi Lerato,
Kindly note that we tried contacting you on your mobile number 0832****26 with a *** and could not get hold of you, please note that we can't cancel Netflix on your behalf it is a self-service subscription and Dstv is just 3rd party payment method, you need to go to Netflix to cancel it (go to netflix.com/account).
You may still contact us at *** for further assistance.
Kind Regards,
Dstv: Hello Peter Team
Private Reply
This is what you do not want to be seen, i have no desire for playing closed cards, tomorrow when you call me and you can always use a consistent number, you will be only discussing discontinuation of our relationship and that is it.... I will not be paying that R870, but I will be paying for the pro-rata of R130 discussed on the phone last month on ***, ***, ***, I am so livid right now that I chose my peace of mind over this nonsense, you have the recording for every client you converse with.