DSTV Incompetency
<p>Just over a month ago. I app**** for the DSTV Explora pricelock I was told I would pay R959 per month. Come today I get debited R1687. When I called the DSTV call centre I get told about pro-rata. I'm so angry because the call centre agent never told me about a pro-rata when I app**** for it. Now because of their incompetencyou my son's school fees is behind. I'm so infuriated because their staff is not even apologetic about it. I'm reversing the debt order until their pricelock department calls me. This is bullsh*t. If they don't fux my account I'm taking my business elsewhere. We pay a lot of money the least they could do is train their staff properly
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DStv (MultiChoice)'s replyOfficial
01 Aug 2017, 09:48Dear Karabo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply01 Aug 2017, 09:48
Official
Dear Karabo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2017, 11:39Dear Karabo
Thank you for taking my call today.
Kindly note the DStv subscription is paid in advance hence the debit order on your account for this month was R1687.
The amount debited included the prorata of R728 for the viewing period from 4th to 29th July, then R959 is the monthly subscription from the 30th July to 29th August 2017.
However, we will refer your account to our finance team for the payment arrangement as soon as the debit order reflects as unpaid on our side.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply01 Aug 2017, 11:39
Official
Dear Karabo
Thank you for taking my call today.
Kindly note the DStv subscription is paid in advance hence the debit order on your account for this month was R1687.
The amount debited included the prorata of R728 for the viewing period from 4th to 29th July, then R959 is the monthly subscription from the 30th July to 29th August 2017.
However, we will refer your account to our finance team for the payment arrangement as soon as the debit order reflects as unpaid on our side.
Please accept our apologies for the inconvenience you have experienced in this regard.
Let us know if there is anything else that we can assist you with. We are always here to help.
Kind regards
Lebogang
Best regards,