DSTV INCOMPETENCE WITH REGARDS TO EXPLORER DECODER INSURANCE

<p>Once again we as consumer have to suffer because of DSTV's blatant incompetence!!!!</p> <p> </p> <p>On the 8th October 2016 we upgraded to two explora decoders and my mom (who is the account holder and does not speak English) and myself requested that insurance be placed on both explora decoders and the insurance on the old SD PVR decoder be cancelled.</p> <p> </p> <p>DSTV then proceeded to only add insurance on the one explora decoder and keep the insurance on the old SD PVR decoder!!!</p> <p> </p> <p>After numerous emails and phone calls to the call centre this issue is still not sorted!</p> <p> </p> <p>Now a consultants decides to phone me after almost 3 weeks stating that she wants to speak to my mother to organise the insurance, I am not with my mother and will not see her in the next couple of weeks and she does not have a flippen phone and you refuse to let me sort out the issue on her behalf.</p> <p> </p> <p>YOU *********** IDIOTS DID NOT SORT OUT THE INSURANCE ISSUE WHEN MY MOM AND I FIRST REQUESTED IT AND NOW YOU ACT ALL HIGH AND MIGHTY AND DO NOT ASSIST US?</p> <p> </p> <p>YOU WILL ****** INSURE THOSE DEVICES, IF SOMETHING SHOULD HAPPEN TO ONE OF THE EXPLORAS I WILL TAKE ALL MY EMAILS SENT, CALL REFERENCES AND FACEBOOK SCREENSHOTS AND I WILL TAKE THIS MATTER FURTHER.</p> <p>DO YOUR ****** JOB</p>