DSTV INCOMPETENCE WITH MY ACCOUNT

Item: DStv (MultiChoice)
Rating: 1
Author: Rosi B

I upgraded to Premium package at the end of July 2021 at a special rate for three months. However, I am being charged normal rate and I cannot get hold of anyone to correct the amount and to explain another charge that I do not understand. I tried calling the customer care number again earlier, a voice prompt asked me to enter my ID number and/or account number, but informed me that my information could not be verified. Now I demand that someone calls me to sort out my account, failing which DSTV will lose a long standing customer. I DO NOT WANT TO CHAT TO A BOT, NOR SEND A WHATS APP NOR DO ANYTHING ON ANY APP WHATSOEVER. I WANT TO SPEAK TO A PERSON THAT HAS COMMON SENSE!!! Send an email to *** to get my details.

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Replies (1)

Rosi B's updateReviewer Update

05 Oct 2021, 08:24

Thank you DSTV for the automated response. I hope you will contact me SOON via phone, ***, but I may not be available to take the call, alternative send an email to: ***.

Rosi B's update05 Oct 2021, 08:24

Reviewer Update

Thank you DSTV for the automated response. I hope you will contact me SOON via phone, ***, but I may not be available to take the call, alternative send an email to: ***.