DSTV INCOMPETENCE ****** ME OF WATCHING RUGBY WORLD CUP FINAL

Dear Hellopeter - I have not received any response from DSTV - they ****** me of something I was looking forward to as this was a nail biting Rugby World Cup Final - SENT MY COMPLAINT TO THEM YESTERDAY (Monday 30th November)

I am a DSTV Premium subscriber ID number .***. On Saturday 27th Oct I swiched to channel 211 to watch the Rugby World Cup final but the message IUC ; *** E16-0This Channel is blocked because its not available on our package or your subscription is apoeared on the screen. I tried countless times to reload but although all the other channels were fine , channel 211 kept coming up with the same message. Out of desperation I contacted your online help thinking that my payment had not gone through but the previous payment showed that it was paid and the next payment was only due later this month. Thinking that the payment did not register properly I made another "emergency" payment immediately hoping that when reloading my service would be restored . By this time the World Cup final was already on for 30minutes. But on trying again the problem still perdisted. I then connected to your Whatsapp service and connected with Dineo Mashigo whom I informed of my problem and after having to through the process of identfying myself she told me that my service was not blocked and asked me to go through the disconnecting and reloading my decoder. By this time the Rugby World Cup game was starting its second half and my guests were already going to their cars to listen to the game on the radio. After trying another few times channel 211 came back on wiyh 20 minutes of the game to go. I have never experienced this problem and have been using this channel to watch all RWC games as well as other rugby games. This problem spoiled the whole World Cup final and must count as one of my biggest disappointments ever. I trust you will respond soon because if I do not get a response by 14h00 , I will submit this complaint to Helopeter as well.