Dstv incompetence is too much

My last call reference number is ***2. I called Dstv 4 times already to change banking details and authorities a debit order on my account without any success. I first called beginning of September but no changes were implemented. I then called Thursday the 29nth of September after 3pm they said debit will be authorized on 01 October 2021. Sunday to my surprise my services were again suspended and I called back and they reconnected my services and told me that by Monday 04 October 2021 debit order will run I must not make a payment via the app or other means. Today still no debit order on my account I call them to find out what exactly is happening only to find out now the amount has gone up from R1483.00 to over 1548.00 of which I refuse to pay. To add insult to injury they can't even simply load shows on time on dstv catch-up which is a service I pay for and I logged a complaint about which is yet to be sorted. Since apparently you management can't be reached as agents work from home it seems like no one is sorting out my issue. I know currently Dstv doesn't really have a competitor when it comes to sports broadcast but that doesn't mean they should treat us as their clients like trash coz they know they are the only people delivering this service to us.