TM
Tumelo M

1 reviews | Active since May 2015

12 Aug 2018, 12:02

DSTV incompetence dealing with customer query

The incompetence and complete arrogance dealing with reference ********** 5 is unacceptable. Now your consultants are trying to blame the customer with 0 investigations and no clue what the issue is. And in top of that, they hang up on the customer.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2018, 14:16
Official

Dear Tumelo

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2018, 10:30
Official

Good day Tumelo

Thank you for taking my call today.

I apologise that your initial request was not processed on time.

You'll be pleased to know that the credit has been transferred to your cousin's DStv account. Furthermore, his DStv service is also reconnected.

Please do contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

TM
Tumelo M's update18 Aug 2018, 10:15
Reviewer Update
DSTV should've told me that this was only sorted out for a week as we are back to when I wrote this review. I am being shown the middle finger here.