DSTV incompetence costing me

Dear Hellopeter, Just super frustrated with DSTV. I sms'd them in response to an offer for a 'price lock' upgrade to which they were supposed to respond in due time. They never did and I had to contact them some days later to query. Not long after this my subscription was cut off and we sat with no TV for a day until I phoned and complained and it was reconnected. It was then subsequently cut off another two times to which I had contact the call center and after long stories managed to get it reconnected. Then I started receiving sms's threatening me to pay outstanding fees, but I have a debit order that had gone off every month. Had to contact them again and they confirmed that it was all sorted (Ref. no. ********** 5-i80). Then all of a sudden an amount of R1059-96 came off my bank account without my consent. I was supposed to pay a few Rand less than the R899.00 I used to pay. Regards Patrick