DSTV incompetence

I am extremely livid with DSTV. The premuim they charge is unacceptable and their customer service is pathethic. I called them on three occasions last month to disconnect my subscription and was assured I would be disconnected and not charged.

True to their word on one aspect, I was disconnected. however, I was still charged the full premuim. I called the customer care centre to request a refund and was told that I must now provide proof of banking details and a copy of my ID. I was asked to use my customer number: ***4 as a reference and email ***. I followed all their instructions despite my irritation and its now over a week and I still have not received my refund.

Times are difficult and people should not have to beg for their monies back especially when its due to others incompetence.

DSTV is useless and Im sure they will continue to lose customers. I will in the interim keep investing my energy in getting my money back due to their incompetence.