Dstv incompetence

I'm very disappointed with the service received from Dstv. We have been approved for the explora ultra and extra view on the 14 December 2021 and have not received it as yet today being the 22 January 2022. We have made it our duty to contact them to find out and all they do is escalate the matter with promises that are never achieved. Their courier company claims to have delivered my decoders but unfortunately it was delivered to the wrong address. When we ask who is the courier company so we can collect the decoders by ourselves they refuse to tell us. These decoders are not delivered to me yet my next statement is scheduled to go off with the increase for something we don't have. I am so fed up. Each consultant has a different story and they cannot give us straight answers.😡