DSTV incompetence and useless agents

DSTV decided to charge me a double my premium and a yearly fee when i pay monthly by debit order, my payment goes off the 26th October, my services were disconnected on the 27th, i called in only to be told i need to pay my yearly fee, after explaining i pay monthly and so on, my complaint would be escalated to accounts to be rectified and i would get feedback within 24 to 48 hours, and my services were restored. 2 days later - i was disconnected again, i called in, went through the whole saga, was told accounts dept will sort it out and services restored. Saturday 1 November, i was disconnected again, this time the agent did not help nor understand my problem, she assumed i did not make payment at all, was on the phone an hour trying to get it sorted and explained, i asked for the manager or supervisor and she said no. after a fight, again was promised to get feedback after accounts fixes my billing.

today 3 November, my services are again off, i call in speak to Ayanda, who tries to get feedback from accounts dept, on hold for 30 min or so, she restores my services and promises to continue working on my account to get a response from Accounts dept and call me with feedback - she gave me proper customer feedback.

But my problem is with DSTV - you charge connection fees and unnecessary charges which is caused by errors on your side, but to fix your errors cannot be done, you want money, for no service, you want money for reconnecting something you should have not disconnected in the first place .

now i wait, for my R1800 bill to be corrected and to see if accounts can fix their muck up. No wonder you lose customers to much, and i am close to leaving as well.