1 reviews | Active since May 2015
DSTV- INCOMPETENCE and UNWILLINGNESS to ASSIST!!!
On Thursday (2015-05-07) morning at 07:00 my DSTV subscription was canceled. An E-16 appeared which said my account may be in arrears . When I returned from work I called DSTV and spoke with three consultants none of them could help me because they couldn't find the problem, they advised me to go and pay my account. Friday I still didn't have any picture, so I spent all my time to get statements and proof of payments. On Saturday I called DSTV again and spoke with three more consultants, where two of them reassured me that I should pay account ( and becoming more inpatient and unwilling to help me). So I went on DSTV's homepage and went on the the self-service to find that my account was apparently R130 out of credit and my subscription was also due. After almost giving up I called again, pleading with the consultant to hear me out, after I explained everything to him as I did countless times he was willing to help me. He discovered that DSTV was billing me twice and that my account was NOT I repeat NOT in areas, actually I was a few hundred rand in credit. So it took more than two days and over R300 at my own expense to fix a problem that wast mine! AND I missed the DAMN RUGBY!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert