DSTV incompetence

Wish I could give a zero rating. Tried to avoid this platform, but I am at my end. I cancelled my DSTV in 2019 due to financial reasons. Reconnected my DSTV Subscription on 07/04/2023 via DSTV website. Subscription was erroneously submitted as streaming instead of premium. A payment of R699 was made on 07/04/2023. Since 08/04/2023 I have tried to get this rectified numerous times, countless emails send to ***, ***,***, Facebook messenger and whats app and not even to mention the number of phone calls. Yesterday my subscription was rectified at long last to premium on myDSTV app, but the web payment of R699 is still not allocated. An additional payment of R100 was also made on 23/04/2023, as I was informed on 22/04/2023 that the total pro-rata amount outstanding was R749. Total amount paid by me R800. On 24/004/2023 I went to my bank for a proof of account and proof of transaction, as one cannot get a proof of payment on a direct website payment. Today my subscription was again cut off, again sending an email to ***, where upon I was told, that the documents submitted is not accepted it must be in PDF......really. I am so over this. I have made not less than 20 phone calls of which some lasted for over 40 min. The only person with some sense is a lady by the name of Alyssa Crozett from Multichoice, explaining the whole situation on 28 April. But still some clever person saw it necessary to cut me off again. In a nutshell: *I was offered a price lock subscription on 15th April 2013 @09:14 in the morning, but still I am charged the full rate……….. *rectify my account, Just allocate the R699, what can be so difficult!!!!!! *Re-connect my subscription

Worst decision ever made to reconnect my service........