TK
Teboho K
1 reviews | Active since Jun 2013
25 Mar 2020, 17:10
DSTv incompetence
On 23 March 2020 I received sms from DSTv that the next debit order date is 26 March 2020. On March 2020 I received another sms from DSTv that my subscription has been terminated due to arrears. Now I must pay the due subscription and reconnection penalty. I spend 60 minutes of my own airtime with DSTv call centre but their agents are useless. Their agent give different and conflicting information. This is the straw that is breaking the camel's back.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Mar 2020, 17:33Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply25 Mar 2020, 17:33
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TK
Teboho K's updateReviewer Update
26 Mar 2020, 10:21Wow Dstv your are still going out of your way to render poor service and tell the untruths.
A pro-rata amount that you are referring to was paid on the same date when I changed the debit order date.
Secondly, for the past couple of years DSTv was charging me R49.00 a month for Showmax which I never subscribed to. I made a query about a week ago and I was told that I will be contacted within 24 hours about the outcome. I was given a reference number ***0/i59. I made a follow-up today (26 March 2020) and one of your poor service agent said that this reference number does not exist. I asked to speak to someone in charged because I refused to be abused by DSTv, and to my expected surprise the poor service agent said to me that there is no one senior / supervisor that I can talk to. Wow!!! - putting poorly s****ed agents in the frontline without support is ethically wrong.
A pro-rata amount that you are referring to was paid on the same date when I changed the debit order date.
Secondly, for the past couple of years DSTv was charging me R49.00 a month for Showmax which I never subscribed to. I made a query about a week ago and I was told that I will be contacted within 24 hours about the outcome. I was given a reference number ***0/i59. I made a follow-up today (26 March 2020) and one of your poor service agent said that this reference number does not exist. I asked to speak to someone in charged because I refused to be abused by DSTv, and to my expected surprise the poor service agent said to me that there is no one senior / supervisor that I can talk to. Wow!!! - putting poorly s****ed agents in the frontline without support is ethically wrong.
TK
Teboho K's update26 Mar 2020, 10:21
Reviewer Update
Wow Dstv your are still going out of your way to render poor service and tell the untruths.
A pro-rata amount that you are referring to was paid on the same date when I changed the debit order date.
Secondly, for the past couple of years DSTv was charging me R49.00 a month for Showmax which I never subscribed to. I made a query about a week ago and I was told that I will be contacted within 24 hours about the outcome. I was given a reference number ***0/i59. I made a follow-up today (26 March 2020) and one of your poor service agent said that this reference number does not exist. I asked to speak to someone in charged because I refused to be abused by DSTv, and to my expected surprise the poor service agent said to me that there is no one senior / supervisor that I can talk to. Wow!!! - putting poorly s****ed agents in the frontline without support is ethically wrong.
A pro-rata amount that you are referring to was paid on the same date when I changed the debit order date.
Secondly, for the past couple of years DSTv was charging me R49.00 a month for Showmax which I never subscribed to. I made a query about a week ago and I was told that I will be contacted within 24 hours about the outcome. I was given a reference number ***0/i59. I made a follow-up today (26 March 2020) and one of your poor service agent said that this reference number does not exist. I asked to speak to someone in charged because I refused to be abused by DSTv, and to my expected surprise the poor service agent said to me that there is no one senior / supervisor that I can talk to. Wow!!! - putting poorly s****ed agents in the frontline without support is ethically wrong.