Dstv Incompetence

I made a payment on the 5th of August, however, we were disconnected. When we asked why they say my payment doesn’t reflect, we sent countless emails with proof of payment we were ignored. We even went to a Dstv outlet to provide proof in person, they reconnected us but after 3 day they disconnected us again. I called, I sent emails, I went to the offices countless times during the month, I provided proof countless times but still we are disconnected. As a customer I did my part I paid, I provided proof that I paid but somehow they make it seem like this is my problem that a payment is missing. At this point I’m suspecting *******ion cause how does a payment go missing and there is no trace of it!!?? It doesn’t make sense.