DSTV incompetence

I wanted to cancel my Dstv, I phoned ********** 222, and was told I had a panelist account and had to phone another number - ********** 000. Phoned that number on 27 Aug 2018, no one picks up. Phone in again on ********** 222, same story, but someone helps me, got a reference number and was told that my account would be cancelled, disconnected and the debit order won't run on 1 Sep 2018. Debit order went off on 1 Sep. Phoned in again, gave reference number, was told it was a mistake on Dstv's side and a refund has already been requested and will take 3 working days to show in my account. The person also changed my account from debit order to cash settled, cause that's what should have been done when I ask for a cancellation I was inform by the call center. No refund received as yet, it's been 4 working days now. Phoned in again and no one can help me as I am a panelist account and was told to send an email to an address as the panelists don't have a direct number anymore. I hung up. Shocking to say the least!