FM
Florence M
1 reviews | Active since Mar 2018
11 Mar 2018, 08:10
DSTV INCOMPETENCE
Each month payment on time, yet dstv never fails to interrupt my service. Mind you, there is no compensation for the hours / days of the interrupted service while my account has always been up to date. Two things: this is either due to total DSTV INCOMPETENCE, or their system have a MAJOR FLAW!!! Now, the online self help is just as flawed, same with calling dstv customer service!!!! In my ten months of dstv service, I cannot say I have enjoyed the service without any problems! dstv does not even deserve a star!!! I pray they go under!!! I HATE DSTV MULTICHOICE!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
12 Mar 2018, 08:14Dear Florence Mbanugo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Mar 2018, 08:14
Official
Dear Florence Mbanugo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
12 Mar 2018, 11:29Good day Florence
Thank you for sending us your query.
It is sad to receive feedback such as your regarding our service. Hopefully you will accept my apology.
You did not provide us with your account details for further assistance. Kindly send us this information to ***. This will enable us to check and verify the reason for the continuous interruption of service.
We are committed to assisting you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply12 Mar 2018, 11:29
Official
Good day Florence
Thank you for sending us your query.
It is sad to receive feedback such as your regarding our service. Hopefully you will accept my apology.
You did not provide us with your account details for further assistance. Kindly send us this information to ***. This will enable us to check and verify the reason for the continuous interruption of service.
We are committed to assisting you.
Kind regards
Dinah
Best regards,