dstv incompetence

I am beyond words, THERE WAS A MESS UP WITH MY ACCOUNT, IN AUGUST I CALLED (THE 24TH TO BE EXACT) TO NOTIFY dstv OF MY CANCELLATION OF MY PACKAGE AS I WAS GOING AWAY FOR WORK FOR 2 MONTHS AND I NOTIFIED THAT I WILL BE RECONNECTING WHEN I GET BACK.

THIS WAS NOT DONE AS I RECENTLY SPOKE WITH A DSTV PERSONNEL AND I WAS TOLD THAT MY DSTV SERVICE RAN UNTIL THE 12 OF SEPTEMBER; THIS IS NEGLIGENCE ON DSTV'S SIDE AND NOT ON MY SIDE AS I INFORMED THEM WITH A NOTICE OF CANCELLATION, THUS I SHOULD NOT BE BILLED FOR THIS AND I REFUSE TO PAY FOR THIS. I PAID THE AMOUNT THAT WAS ASKED OF ME TO RECONNECT MY PACKAGE WHEN I GOT BACK FROM WORKING AWAY. 4 DAYS LATER I WAS DISCONNECTED. I CALLED BACK AND EXPLAINED MY WHOLE SITUATION AGAIN AND DSTV PERSONNEL APOLOGIZED AND EXPLAINED THAT IT IS A MISTAKE DSTV'S SIDE AS I DID CALL IN AUGUST CANCELLING MY PACKAGE AS IT CAN BE SEEN ON THEIR SIDE AS A LOGGED CALL.I WAS RECONNECTED. (17 OCTOBER)

A FEW DAYS LATER...(22 OCTOBER) MY ACCOUNT WAS SUSPENDED ONCE AGAIN FOR THE SAME REASON I CALLED 5 DAYS AGO. KEEP IN MIND EVERY TIME SPENDING 15-20 MINUTES ON THE LINE FOR THE PERSON TO GO SPEAK TO THE SO CALLED "SUPERVISOR" AFTER BEING ON HOLD FOR 5 MINUTES BEFORE BEING HELPED' LISTENING TO THE DAMN ANNOYING RECORDED VOICE SHOVING "DID YOU KNOW FACTS" DOWN MY THROAT ABOUT THE GREAT SERVICE YOU GET AT DSTV SELF SERVICE.

AFTER THIS I WAS RECONNECTED ONCE AGAIN JUST TO GET DISCONNECTED AGAIN 5 DAYS LATER(27 OCTOBER). PATHETIC SERVICE.

I AM SICK AND TIRED OF THIS. EVEN THOUGH I HAVE SPENT MORE MONEY CALLING DSTV REPEATEDLY TO WATCH TV WHICH I HAVE LAWFULLY PAID FOR I REFUSE TO PAY THE R465.36 THAT WAS BILLED DUE TO THE NEGLIGENCE ON DSTV'S SIDE FOR CANCELLING MY PACKAGE LATE.

ON THE 24TH OF OCTOBER I SCHEDULED A "DOWNGRADE" ON DSTV'S USELESS PATHETIC "SELF SERVICE" I WAS NOTIFIED TO PAY R1309.20 ON THE 27TH OF OCTOBER.ALSO BEING DISCONNECTED THE INSTANT I SCHEDULED A DOWNGRADE. PLEASE EXPLAIN TO ME HOW THIS IS POSSIBLE.I AM ANGRY BEYOND WORDS.ALSO DSTV HAS ****** 4 DAYS OF MY VIEWING TIME BY DISCONNECTING MY ON THE 27TH OF OCTOBER WHEN MY PAYING DATE IS THE 31ST.(REASON CALLED LATE PAYMENT) HOW CAN I PAY LATE WHEN ITS THE 27TH AND MY PAYMENT DATE IS THE 31ST? howwwwwwwwwwwwwwwww?

TODAY I WANTED TO PAY MY ACCOUNT TO WHICH I DOWNGRADED EVEN THOUGH BEING REPEATEDLY BUL**** BY DSTV JUST TO SEE THAT I HAD TO PAY R1104,16 BECAUSE "SELF SERVICE" DOES NOT WORK.

FROM A LOST CLIENT. I SINCERELY HOPE FROM THE BOTTOM OF MY HEART THAT YOU WILL LOSE THOUSANDS DUE TO THE INCONVENIENCE YOU HAVE CAUSED ME AND OTHER CLIENTS.

YOU CORPORATE GIANTS DISGUST ME.

YOURS SINCERELY A ****ED OFF "HAVE BEEN" CLIENT