SK
Sipho K
1 reviews | Active since Feb 2021
04 Nov 2021, 08:55
DSTV incompetence
I'm not happy with DSTV multichoice. I cancelled the account because they have been debiting more than the agreed amount and I asked them to cancel the D/O I will pay cash, they did not cancel the debit order, they carried on to debit, so I decided to call them to cancel the subscription.
Now they handed my account over to SSDA ***) *** (Primrose) for collection. Then I called DSTV to find out what for, cause if I don't make a payment, DSTV switches off my TV for that month, their line says I'm number 35 on the queue.
How can I owe them because if I miss a payment, they cancel my subscription??
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Nov 2021, 09:11Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Nov 2021, 09:11
Official
Hi ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SK
Sipho K's updateReviewer Update
04 Nov 2021, 12:47Hi,
Your agents make a lot of mistakes. They debit more than the agreed amount. They do refunds. You ask them to cancel the debit order, they don't cancel and you ask them to cancel the subscription, they still don't and one ends up in debt and you are quick to hand people over to debt collectors. Please sort this out.
And please do listen to the calls and check on your systems when did you cut off my bouquet, you still went and debited from my account.
Your agents make a lot of mistakes. They debit more than the agreed amount. They do refunds. You ask them to cancel the debit order, they don't cancel and you ask them to cancel the subscription, they still don't and one ends up in debt and you are quick to hand people over to debt collectors. Please sort this out.
And please do listen to the calls and check on your systems when did you cut off my bouquet, you still went and debited from my account.
SK
Sipho K's update04 Nov 2021, 12:47
Reviewer Update
Hi,
Your agents make a lot of mistakes. They debit more than the agreed amount. They do refunds. You ask them to cancel the debit order, they don't cancel and you ask them to cancel the subscription, they still don't and one ends up in debt and you are quick to hand people over to debt collectors. Please sort this out.
And please do listen to the calls and check on your systems when did you cut off my bouquet, you still went and debited from my account.
Your agents make a lot of mistakes. They debit more than the agreed amount. They do refunds. You ask them to cancel the debit order, they don't cancel and you ask them to cancel the subscription, they still don't and one ends up in debt and you are quick to hand people over to debt collectors. Please sort this out.
And please do listen to the calls and check on your systems when did you cut off my bouquet, you still went and debited from my account.