MP
Melanie P
1 reviews | Active since Aug 2015
23 Aug 2015, 10:54
Dstv Incompetence
How annoying is this? We changed from Starsat to DStv and now have bad service from them as well! Paid more on my account than what we were supposed too and still they switch us off!!!!! 3 Times in only 1 month? This is unacceptable. You phone and even can't get a supervisor to help us. Now after all this they want to charge us reconnection fees? How does this work? Is it just bad service or plain stupidity? So so so angry right now!!!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Sept 2015, 15:00Hello Mel10049,
Our records indicate that your query was resolved by one of our agents on the 23rd August 2015, the re-connection was reversed on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Our records indicate that your query was resolved by one of our agents on the 23rd August 2015, the re-connection was reversed on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply03 Sept 2015, 15:00
Official
Hello Mel10049,
Our records indicate that your query was resolved by one of our agents on the 23rd August 2015, the re-connection was reversed on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Our records indicate that your query was resolved by one of our agents on the 23rd August 2015, the re-connection was reversed on your account.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,