DSTV incompetence

DSTV has poor poor service. My account is up to date yet they keep cutting me off. They pick up the error then a week later i get cut off. this is nonsense!!!! They do not even give you a reference number so they cannot pick up that you have called before. You have to repeat the same story over and over. I have been having this issue running on 3 months and its just not getting fixed. How do I get help???????