1 reviews | Active since May 2011
DSTV Incompetant Technical Assistance
<p>I am so sick and tired of the absolute incompetance everytime you require technical advice from DSTV. The DSTV connect that came with my Explora can not be connected to my WIFI, not according to the manual or automatic methods that they provide instruction for. It keeps on telling me the WIFI password is wrong and I know it is correct. I read the same complained in various places on mybroadband with specific refference to the DSTV connect so I am not the only one with this issue. Now I am being told I shoud contact my ISP to reset the password!! My ISP did not even supply me with the router of which the password can not be reset and works with all my other devices!! Why should I now drive all the way to a service center because the new equipement that DSTV provided me with are faulty? So frustrating!!!!!!</p>
Good day Mr Brummer
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenient you experienced in this regard.
We have escalated your concerns to our support department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
Best regards,
Good day Mr Brummer
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenient you experienced in this regard.
We have escalated your concerns to our support department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available
Kind Regards
Rupert
Best regards,
Just as I thought, no response whatsoever!!
Just as I thought, no response whatsoever!!
Good day Mr Brummer
We have tried to contact you without any successes.
Please provide us with an alternative number in order for us to assist you accordingly. Please reply as private in order for your number to be visible to us.
Kind Regards
Rupert
Best regards,
Good day Mr Brummer
We have tried to contact you without any successes.
Please provide us with an alternative number in order for us to assist you accordingly. Please reply as private in order for your number to be visible to us.
Kind Regards
Rupert
Best regards,
The number supp**** during the review is the correct one, it is a bussinus number and I am always available on it. I have not had any response in the past month. Just confirm my initial point. Poor service.
The number supp**** during the review is the correct one, it is a bussinus number and I am always available on it. I have not had any response in the past month. Just confirm my initial point. Poor service.
The number supp**** during the review is the correct one, it is a bussinus number and I am always available on it. I have not had any response in the past month. Just confirm my initial point. Poor service
The number supp**** during the review is the correct one, it is a bussinus number and I am always available on it. I have not had any response in the past month. Just confirm my initial point. Poor service
***
***