Dstv incompetance

Recently I was called by a agentbof multichoice to upgrade my decoder(which was paid up to end of may for my subscription and extra view and pvr. The agent said there will be no ectra costs but my premium will increase to R700 plus from end of May. It was installed about 2 weeks ago. Everything was running smooth. Last Thursday I got disconnected and received a sms indicating I should pay R400 plus. Friday I phoned and was long on the phoned using half my prepaid time. They said in 2 hours it would be reconnected. It never happened. I was without tv(which was paid for till end May) Mon I.phoned again. Lady said I gave 4 decoders. I said I just upgraded by you so how come. She canncelled old explora said in 2hrs will he back on. It was back on but no pvr. So Tuesd Phoned again. Said they were off line will be corected in 2 hours theyre off line nothing happened Wednesday sane story. Each time you get a new person and story starts over. Sms to say psy R800 plus. Thursday same story got sms R1000 plus to pay. I was furious. They said they cant change I must go into dstv shop. Its free of charge. I went, they said pay R229, I didnt have my purse. Said I'll come back. Went back today. After an hour got fixed no pmt. Working perfect untill 16h00. No pvr again. This is messed up. Took 1 week to get no where. Feel like canceling new explora and extra view. Incompetant!! After rmails, whatsups on top of it. Not one answer back at all. In shop today another client nect to me cancelled his dstv due to imcompentance!!