DSTV inactive app (pending upgrade on app) for days

I upgraded my DSTV on the app and its has been inactive for days and none of the consultants are able to help. I have been on the phone with the consultants for over an hour. I really don't know what to do? Please contact me urgently. I have now paid close to R700 which is over my package of R400 to try and get the service active.