DSTV Inactive

Hi,

I'm up to date with my ppayments with DSTV but I've had both my decoders inactive for the last 24 hours. When I called the call center I was promised this will be sorted out between 1 hour to 4 hours. This is totally unfair considering we get charged daily for the services, but to have my account closed off for an entire day going into day two is totally unacceptable. I'm experiencing bad customer experience currently and nobody seems to know exactly what to do with my situation and I know come month end I will be debited the full amounts without question.