1 reviews | Active since Jun 2016

28 Jun 2016, 06:03

DSTV INABILITY TO CORRECT PROBLEMS

<p>I have moved to a new address. DSTV has both my current and previous addresses registered and bill me for both addresses!!! i have reported this problem every 4 day as my account is suspended due to non-payment every 4 days!!! every time i call the service centre, a very helpful and friendly person answers my call and promises to fix the problem. 4 days later, my account is suspended again. each time i need to spend 15 mintutes to 30 minutes to get the account re-activated. My cell phone costs ARE ********** and the amount of MY TIME WASTED ON THIS MATTER IS EXTREMELY FRUSTRATING!!!</p> <p> </p> <p>IS THERE ANYONE AT DSTV THAT IS ABLE TO RESOLVE THIS PROBLEM???????? I ALSO NEED TO BE REIMBURSED FOR MY CELL PHONE COSTS!</p>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jun 2016, 07:39
Official

Good day Delene

We tried to contact you without any successes.

We unable to locate your account with the information you supp****. Pleas provide us with your ID number, decoder or smart card number in order for us to investigate and assist you accordingly.

Kind Regards

Rupert

Best regards,