1 reviews | Active since Feb 2018
Dstv in silence
Hi hello peter i have been a dstv customer for over 10yrs now but last year i took the pricelock with the explore and they decduted the first few months then no deductions then suddenly my service was disconnected after almost a year when i called they told me i owe them a couple of thousands rand so i went into the n1 city branch then i took a bank statement as they said the account didn't have money on the debit date and i shown them over a year there as always been money in so they reconnect me then again disconnect me this time saying i owe them 14k i was never called to say look we debit yoy account but it came back or even a sms i told them i will not pay it as they didn't do their work then the lady said well you watch you have to pay is this customer service
Dear Mark Schrikker
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mark Schrikker
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Mark Schrikker
Our records indicate we were contacting you regarding the outstanding balance on the account even when the debit orders came back unpaid, communication was also sent accordingly. We also tried to make a payment arrangement with you which was not honoured. You are unfortunately liable for the service provided to you. Due our payment arrangement not being honoured and no payments done the service had to be terminated.
We can still make another payment arrangement, should you be willing to agree to it. We can only make a payment arrangement should services to paid by debit order.
Should you wish to make a payment arrangement, this can be done on a period of 12 or 6 months. Kindly contact us on *** for further assistance or send an email to ***.
Please be assured of our best service and intentions at all times.
Kind regards
Edward
DStv Hello Peter Team
Best regards,
Dear Mark Schrikker
Our records indicate we were contacting you regarding the outstanding balance on the account even when the debit orders came back unpaid, communication was also sent accordingly. We also tried to make a payment arrangement with you which was not honoured. You are unfortunately liable for the service provided to you. Due our payment arrangement not being honoured and no payments done the service had to be terminated.
We can still make another payment arrangement, should you be willing to agree to it. We can only make a payment arrangement should services to paid by debit order.
Should you wish to make a payment arrangement, this can be done on a period of 12 or 6 months. Kindly contact us on *** for further assistance or send an email to ***.
Please be assured of our best service and intentions at all times.
Kind regards
Edward
DStv Hello Peter Team
Best regards,