DSTV in competence

I signed up with a explore account. Making use of the option to add 5 other appliances to the current account As from yesterday 27 /07/2020 the service is not available to me nor to any of the others that do make use of the service. I made 3 different phone calls to the call centre to solve the problem on Tuesday 28 July 2020. None of the agents was able to assist me in the process to solve the problem. Several time locking in and out. Change my password so many times. Time duration of each call was about 18 minutes. The last you added up to 34 minutes. Last agent say that if she can not assist me it must be then a technical problem. Please assist