DSTV - Impossible to cancel

I'm finding it extremely difficult to cancel DSTV. I connected to them via online chat 2 weeks ago. I was told I would get a call within 24 hours to confirm. No such call. Yesterday I called them and was told I have to pay R 180 to cancel and was given a reference number which was apparently my account number. Today they have no record of either the payment or the phone call of yesterday and are talking about reconnection fees and short payments being brought forward, making the amount to pay more than double what it was yesterday. Reconnection fees for an account that was never disconnected and short payments on debit orders ? Now I'm being given a completely different number as my account no. The cancellation team can't help and I now have to speak to the same call centre that put me through to the cancellation team because they can't help.