Dstv I'm so so disappointed and angry

We upgraded the package on the 25th of June, and I was told that I can pay 270 then I will pay on the 7th of August as I wanted to pay on July. Then all of a sudden on the 12th July I woke and found out that it was blocked, the lady that we spoke to said it will be running till the 7th August. Then I will pay the R450 on August. We made a call and we where referred to Lobisa Fumba (manager) she said she will call us on Wednesday after listening to our recording. We waited for her till today then we made a call again today and the other lady that talked to us said she will send a link to our phone till now we still waiting for that link. We asked about Lobisa Fumba they said she's not available today and promised to call us before the end of today. nothing has happened. Why is dstv treating us like this how can we pay to watch for 15 days. Now they are playing hide and seek. What kind of a service is this.