nA
naeem A
1 reviews | Active since Oct 2012
04 Jul 2021, 17:33
Dstv... I'm fed up!!!!!!!!!!!!!!
Made a payment spoke to nontebeko and confirmed debit order won't go through,it however went through so I reversed it. I then started receiving messages of payment that needed to be made so I called in and was reassured that there was no payment needed as the account was paid and that they would send a mail to the finance dept, I asked twice and was told no need to worry as my dstv won't be disconnected.. Guess what it was over the weekend. This is now my 3rd complaint on hellopeter over different issues with Dstv and they just can't seem to get it right...I'm so fed up
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
04 Jul 2021, 21:59Hi Naeem,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Jul 2021, 21:59
Official
Hi Naeem,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
nA
DSTV is very quick to give an automated reply but still no feedback or call
naeem A's updateReviewer Update
05 Jul 2021, 13:21DSTV is very quick to give an automated reply but still no feedback or call
nA
naeem A's update05 Jul 2021, 13:21
Reviewer Update
DSTV is very quick to give an automated reply but still no feedback or call
DStv (MultiChoice)'s replyOfficial
05 Jul 2021, 18:52Hi Naeem,
I refer to our telephonic conversation.
Below is the summary of our conversation:
Let us know if you need further assistance.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
Below is the summary of our conversation:
- We have successfully reconnected your services on DStv Family
- The ShowMax subscription has now been canceled.
- An amount of R218.20 is currently due for payment
- The method of payment will still remain on Debit Order.
Let us know if you need further assistance.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Jul 2021, 18:52
Official
Hi Naeem,
I refer to our telephonic conversation.
Below is the summary of our conversation:
Let us know if you need further assistance.
Kind regards
DStv: Hello Peter Team
I refer to our telephonic conversation.
Below is the summary of our conversation:
- We have successfully reconnected your services on DStv Family
- The ShowMax subscription has now been canceled.
- An amount of R218.20 is currently due for payment
- The method of payment will still remain on Debit Order.
Let us know if you need further assistance.
Kind regards
DStv: Hello Peter Team
Best regards,